Ezemail - Technical FAQs

How are "bounced" (undelivered) emails handled?

Ezemail has a sophisticated process for handling bounced emails. It works like this: When an email is sent to an address that does not exist (including expired Hotmail accounts), it is bounced immediately. However, if the receiving email server is busy, or temporarily out of service, or if the recipient's mailbox is full, then the email is placed into a "deferred" queue by the Ezemail server. Ezemail will then re-try to send the deferred emails again after a short period. This process will continue for several days, if necessary, in an effort to deliver the emails. After several days, any emails still not delivered will then be bounced. Ezemail will allow each recipient to bounce for three individual email campaigns. Once a recipient has bounced three times they will have their record flagged with "Bounced" status and will not be included in future email campaigns. Also, Ezemail will automatically notify you by email of all email addresses that have bounced.